AndoNest Terms of Service
DRAFT — prepared by Claude (AI) for the owner on 2026-10-24. Not legal advice. Pending review by a licensed Arizona attorney before publication. Bracketed items must be completed.
Last updated: [DATE]
These Terms of Service ("Terms") are an agreement between you and [PCG GROUP LLC, an Arizona limited liability company doing business as AndoSuite] ("AndoSuite," "we," "us," or "our"). They govern your use of the AndoNest mobile applications, the websites at andonest.com and related domains, and all related features and services (together, the "Service").
Please read these Terms carefully. They include a binding arbitration agreement and a waiver of class actions (Section 17), limits on our liability (Sections 14 and 15), and your agreement to take responsibility for your content (Section 7). By creating an account, starting a trial, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. What AndoNest is — and what it is not
AndoNest is a family organization and communication tool. It helps parents, guardians and the people they choose to share with keep calendars, messages, expenses, child information and documents in one place.
AndoNest is not a law firm, court, mediator, financial advisor, medical provider, or government service. In particular:
- No legal advice. Nothing in the Service, including templates, reminders, reports, summaries, AI-generated suggestions, or support communications, is legal advice. Using AndoNest does not create an attorney–client relationship with anyone. Consult a licensed attorney about custody, parenting plans, support, or any legal matter. - Not a court service. AndoNest does not issue, change, interpret or enforce court orders. Schedules, agreements, approvals and records kept in AndoNest do not by themselves create, modify or replace any court order or legal agreement. You remain responsible for complying with all court orders and laws that apply to you. - No guarantee of admissibility. Reports, exports, verification codes and records may or may not be accepted or given weight by any court, agency or professional. Whether and how any record is used is decided by them, not us. - No medical, financial or tax advice. Health, medication, expense, tax and similar features are organizational tools only. Consult qualified professionals. Medication reminders and emergency information may be incomplete, delayed or wrong; never rely on the Service in an emergency — call 911 or your local emergency number. - No emergency or safety service. The Service is not monitored in real time and must not be used to report emergencies, abuse or threats. Contact law enforcement or emergency services directly.
2. Eligibility and accounts
- You must be at least 18 years old and able to form a binding contract to create an account. Children may not have accounts. - You must give accurate information and keep it current, keep your login credentials confidential, and use two-step verification where we offer it. You are responsible for all activity under your account. - Tell us immediately at support@andonest.com if you believe your account has been compromised. - You may not create an account on behalf of another adult without their authority, impersonate anyone, or create accounts by automated means.
3. Families, roles and shared information
- A "Family" is a shared space created by a member. Members may have roles such as co-owner, parent/guardian, step-parent/partner, caregiver, observer, or professional, each with permissions set by the Family's co-owners. - Information you add to a Family is shared with the members who have permission to see it. You are responsible for choosing whom to invite, which permissions to grant, and what to share. - Information shared in a Family is part of that Family's shared record. If you leave a Family or delete your account, records you contributed to that Family (for example messages, calendar changes, approvals and shared expenses) may remain visible to the other members as part of the Family's history, shown as from a "Former member." Your personal account information will be deleted as described in the Privacy Policy. - Co-owners can only be removed according to the rules shown in the Service. We do not resolve disputes between members about a Family, its records, or access to it, and we are not required to do so. We may act on a valid court order as described in our Legal Process Policy.
4. Plans, trials, billing and price lock
- Plans. The Service is offered in plans (currently Solo, Co-Parent and Protect), priced per Family as shown on our website, in the apps and in the app stores before you subscribe. Features may differ by plan and may be added over time. - Trial. New Families may receive a 90-day trial without a payment method. When a trial ends without a subscription, the Family's account becomes read-only: existing information stays viewable and exportable, but nothing can be added or changed until a subscription starts. - Payment. Subscriptions may be bought in the app (through Apple or Google) or on our website (through our payment processor). In-app purchases are governed by the store's terms, and the store handles refunds and cancellations for them. Website subscriptions may be paid by one member or split between members as offered. - Automatic renewal. Subscriptions renew automatically at the end of each billing period until canceled. You can cancel at any time in your app-store account settings or on our website; cancellation takes effect at the end of the current period. Except where required by law or the store's policies, payments are non-refundable and there are no refunds or credits for partial periods. - Price lock. If we raise the price of a plan, the increase applies to new subscriptions only. An existing subscription keeps its price as long as it remains continuously active on the same plan. Changing plans uses the new plan's current price. - Taxes. Prices may not include taxes, which are your responsibility where applicable. - Complimentary and referral offers (for example educator accounts or referral rewards) are subject to their posted rules, may require verification, and may be changed or ended for future enrollments.
5. Your content
"Your Content" means anything you or members you invite add to the Service: messages, calls and recordings, calendar entries, expenses and receipts, child information, documents, photos, notes, and similar material.
- You own Your Content. We do not claim ownership. - License to us. You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display and back up Your Content only as needed to operate, secure, support and improve the Service, to provide features you choose (including AI features you turn on), and to comply with law. This license ends when Your Content is deleted from our systems, except for copies kept in backups for a limited period, records other Family members still hold, or as required by law. - We do not sell Your Content or use it for advertising, and we do not let our AI providers train their models on it.
6. AI features
Some features use artificial intelligence (for example onboarding help, weekly briefings, tone checks, suggested rewrites, summaries, transcripts and translation). AI features are optional where stated.
- AI output can be inaccurate, incomplete, or inappropriate. It is a suggestion, not advice. You are solely responsible for reviewing AI output and for anything you choose to send, save, rely on or act on. - Translations and transcripts may contain errors. The original message or recording is the authoritative version. - When you turn on an AI feature, the content needed for that feature is sent to our AI service providers under agreements that prohibit training on it and limit retention, as described in the Privacy Policy.
7. Your responsibilities and acceptable use
You are solely responsible for Your Content and for your conduct and communications with other members. You represent that you have the rights and any consents needed to share Your Content, including information about children in your care and about other people.
You agree not to use the Service to: - harass, threaten, stalk, intimidate, monitor, or control any person, or violate a protective order, restraining order or no-contact order; - share content that is unlawful, defamatory, fraudulent, sexually explicit involving minors, or that violates anyone's privacy or intellectual-property rights; - record any call or conversation in violation of law (see Section 8); - upload malware, probe or attack the Service, scrape it, or bypass security or plan limits; - impersonate anyone or misrepresent your relationship to a child or Family; - use the Service for any purpose that is illegal or that these Terms prohibit.
We may remove content, limit features, or suspend or terminate accounts that we reasonably believe violate these Terms or the law, or that put others at risk. We are not obligated to monitor content and do not review private messages, calls or records except as described in the Privacy Policy and our Legal Process Policy.
8. Calls and recordings
Where offered, calls may be recorded and transcribed. Recording laws vary by state and country, and some require the consent of every participant. The Service announces when a call is recorded, but you are solely responsible for complying with all recording, eavesdropping and privacy laws that apply to you and the other participants. Recordings are kept for the period stated in the Service (currently 12 months) and then deleted unless you export them.
9. Reports, exports and verification
Reports and exports reflect the information in the Service at the time they are created, including information entered by other members. We do not verify the truth or completeness of any member's entries. A verification code confirms only that a report matches the records as stored in the Service when the report was generated; it does not confirm that the content is true, complete or legally sufficient.
10. Third-party services
The Service relies on third parties (for example app stores, payment processors, hosting, email, maps, school calendar sources, and AI providers) and may link to third-party websites or import data from other apps. We are not responsible for third-party services, content, availability or accuracy, and your use of them is governed by their terms. Imports from other services are provided as a convenience and may be incomplete or inaccurate; review imported information.
11. Availability, changes and data export
We may change, add, suspend or remove features, and we may update the Service at any time. The Service may be unavailable because of maintenance, outages or events beyond our control. You are responsible for keeping your own copies of important information; the Service provides export tools for this purpose. We do not guarantee that any information will be preserved, delivered on time, or recoverable.
12. Privacy and security
Our Privacy Policy explains how we collect, use, share and protect personal information. We use reasonable administrative, technical and physical safeguards, but no system is completely secure, and we cannot guarantee that information will never be accessed, disclosed, altered or lost. You are responsible for securing your devices and credentials.
13. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access at any time if you violate these Terms, if required by law, or if we discontinue the Service; where practical, we will give notice and an opportunity to export your information. Sections that by their nature should survive termination (including 1, 5–10, 12, and 14–19) survive.
14. Disclaimer of warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, ALL CONTENT AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. We do not warrant that the Service will meet your needs, that reminders or notifications will be delivered, that records will be accepted by any court or professional, or that information will be accurate, complete, secure or preserved.
15. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW: - WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, GOODWILL, CUSTODY OR PARENTING TIME, OR LEGAL OUTCOMES, arising out of or related to the Service, Your Content, other members' content or conduct, AI output, third-party services, or any unauthorized access to or loss of information, even if we were told such damages were possible. - WE ARE NOT RESPONSIBLE FOR THE CONTENT, ACCURACY, OR CONDUCT OF ANY USER OR MEMBER, or for any dispute between users. - OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.
Some jurisdictions do not allow certain exclusions or limits, so some of the above may not apply to you; in that case our liability is limited to the smallest amount permitted by law.
16. Indemnification
You will defend, indemnify and hold harmless AndoNest and its owners, members, managers, employees and contractors from any claims, losses, liabilities, damages, judgments, fines, costs and expenses (including reasonable attorneys' fees) arising from Your Content, your use of the Service, your communications or disputes with other users, your violation of these Terms or any law, or your violation of anyone's rights.
17. Dispute resolution: arbitration and class-action waiver
Please read this section carefully. It affects your legal rights.
- Informal resolution first. Before starting arbitration, contact legal@andosuite.com with a description of the dispute; we will try to resolve it within 60 days. - Binding individual arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, by a single arbitrator, in [COUNTY], Arizona or by video conference. The Federal Arbitration Act governs this section. Either party may instead bring an individual claim in small-claims court if it qualifies. - Class-action waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding. - Jury waiver. To the extent a dispute is heard in court, you and we waive any right to a jury trial. - Opt-out. You may opt out of this arbitration agreement by emailing legal@andosuite.com within 30 days after you first accept these Terms, stating your name, account email and that you opt out of arbitration. - Time limit. To the extent permitted by law, any claim must be brought within one year after it arises.
18. Governing law and venue
These Terms are governed by the laws of the State of Arizona and applicable federal law, without regard to conflict-of-law rules. Subject to Section 17, any court proceeding will be brought exclusively in the state or federal courts located in [COUNTY], Arizona, and you consent to their jurisdiction.
19. General
- Changes to these Terms. We may update these Terms. If a change is material, we will notify you in the Service or by email at least 30 days before it takes effect, except where a change is required by law. Continuing to use the Service after the effective date means you accept the updated Terms. - Entire agreement. These Terms, the Privacy Policy and any posted plan or offer rules are the entire agreement between you and us about the Service. - Severability; no waiver. If any part of these Terms is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. - Assignment. You may not transfer these Terms without our consent. We may assign them in connection with a merger, acquisition, reorganization or sale of assets. - App stores. If you use the Service through Apple's App Store, these Terms are between you and AndoNest, not Apple; Apple has no obligation to provide support or warranty, and Apple and its subsidiaries are third-party beneficiaries of these Terms entitled to enforce them. Google Play use is likewise subject to Google's terms. - Notices. We may send notices in the Service or by email. Legal notices to us: legal@andosuite.com and [MAILING ADDRESS].
Contact: support@andonest.com · legal@andosuite.com · [PCG GROUP LLC (AndoSuite), MAILING ADDRESS]